Who We Are
The Pennan Inn is a restaurant and accommodation business located in Pennan, Fraserburgh, Aberdeenshire, AB43 6JB, Scotland. We are committed to protecting your privacy and handling your personal data responsibly.
For any privacy-related queries, contact us at info@thepennaninn.co.uk or call 01346 561201.
What Data We Collect
When you make a booking or enquiry, we may collect:
- Your name
- Email address
- Phone number
- Booking details (date, time, party size, special requests)
- Dietary requirements or allergies you share with us
When you purchase from our online shop, payment information is handled securely by our payment provider (SumUp). We do not store your card details.
How We Use Your Data
We use your personal data to:
- Confirm and manage your bookings
- Contact you about your reservation
- Accommodate dietary requirements and allergies
- Send booking confirmations via email
- Process purchases from our shop
We do not send marketing emails unless you specifically opt in.
Who We Share Data With
We use trusted third-party services to operate our business:
- Google Analytics - for anonymous website usage analytics (only with your consent)
- Resend - for sending booking confirmation emails
- SumUp - for processing shop payments
- eviivo - for room bookings
- Netlify - website hosting
We do not sell your data to third parties.
How Long We Keep Data
Booking records are kept for 2 years for business and legal purposes. You can request deletion of your data at any time by contacting us.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent where applicable
To exercise these rights, email info@thepennaninn.co.uk.
Cookies & Analytics
This website uses Google Analytics (GA4) to help us understand how visitors use our site. Google Analytics sets cookies (such as _ga and _ga_*) to distinguish unique users and track session information.
When you first visit our site, you will see a cookie consent banner. Google Analytics cookies are only set if you choose to accept them. If you decline, no analytics cookies are placed and no data is sent to Google.
The data collected by Google Analytics includes:
- Pages visited and time spent on each page
- How you arrived at our site (e.g. search engine, direct link)
- General location (country/region level, not precise)
- Browser type and device information
This data is anonymised and used solely to improve our website. We do not use Google Analytics for advertising purposes, and IP anonymisation is enabled. You can opt out at any time by clearing your browser's cookies and declining when the consent banner reappears.
For more information, see Google's Privacy Policy.
Changes to This Policy
We may update this policy from time to time. Significant changes will be noted on this page.
Last updated: February 2026